Shipping & Delivery

The item will be shipped or ready to pick up within 1-3 business days after payment and order email confirmation is received.

Our system will update you about tracking details after it's dispatch. You should receive an automated email with your tracking number.

All Brandnew,  Ex-demo phones and Accessories will come with their original box and packaging

All Refurbished, Pre-owned, Ex-Demo phones will come with generic white or black box with charging cable only.

CONFIRMATION - Please note that handling times begin once an order has been verified and confirmed. We may contact you after the order has been placed to verify order and account details. Please ensure that we can reach you on the email address supplied and that you respond promptly to any requests.

The item will be shipped from Melbourne via Australia Post or Star Track Express (express shipping fee applies).Should there be any issues allocating stocks (this is a fast-moving industry and items can duck in and out quick) we'll recommend any similar colours/variants which are available in stock or an expected ETA for stock replacement in the confirmation and verification email sent to you.

Order store pickup will require customers to bring their driving licence/ID and credit card was used to place the order. Name on the licence and bank card need to be also matched 

Note: 

Only some high demanded and Limited quantity Ex-demo (brandnew conditon) phones may take 3-5 business days processing.

Shipping does not include insurance, we recommend purchasing a shipping method with insurance for that peace of mind. 
The delivery times start the day after dispatch and do not include processing time for your order.
For additional information regarding postage times, please contact us!

Note that we currently do not ship to PO Boxes